Idlewild Soap Company offers shipping via Canada Post. All of our products ship from our facility located at 20 Smith Dr., Sandford, ON, Canada. Once your parcel leaves our warehouse, you will receive a tracking number via e-mail. This tracking number lets you know where your parcel is and when it should arrive to you. Should there be any issues/questions with delivery, you must contact Canada Post to resolve these issues. Please note that it is the responsibility of the customer to ensure that the proper address is provided at the time of your order. A 20% restocking fee will be charged to you if an order is cancelled after processing has begun OR if an order is refused at the point of delivery and returned to us. Should an order be returned to us due to an incorrect address or for any other reason, you will be responsible for all related shipping charges.
We take care with packing to minimize the risk of damage during transit. However, if you do receive damaged goods, we require that you notify us within 48 hours of receiving your shipment.
All shipping costs will be calculated automatically according to Canadian policies. In the event that shipping costs were miscalculated (it’s rare, but does happen once in a while), we reserve the right to adjust the shipping to reflect the true cost. In this case, we will contact you with the correct shipping charges to collect the remainder amount due.
All orders will be processed in the order we receive them. Orders are processed within 1-2 days of receipt. Please note that adjustments to orders cannot be made once processing has begun. It requires an addition 1-2 business days before the order is sent for shipping.
As hard as we try to maintain stocks, occasionally we do run out. If this happens, we will note it on the website and you will not be able to order the item until it is available again. However, once in a while it may happen that your order and our website updates cross in cyber-space, or you order more than we have in stock. In this case, we will notify you and issue a refund of the product that is unavailable.
We are happy to refund or replace any products that have been received in error, provided that they are undamaged and have not been tampered with. We will issue a refund for any damaged or defective item. Unfortunately, we cannot accept used, opened, or broken products due to health and safety reasons. If you would like to return an item, you must notify us within 48 hours of receipt and this item must be received by us within 7 days (a tracking number if you are shipping the item back is acceptable). You must provide proof of purchase upon return.
Refunds due will be issued in the form of a credit to the same card number used for the purchase, unless the amount is under $5.00. In this case, a store credit will be issued.
We do not issue refunds for undamaged items received as ordered.
If an order is cancelled after it has gone into processing for any reason, there will be a 20% restocking fee. If the order has not yet gone into processing, a $5 administration fee will be charged.
Free Gift Order
With your minimum purchase, we offer a free gift. We reserve the right to change the gift at any time, without notice. There are no substitutions. Please note that orders that are picked up or shipped out together on the same day are considered to be one order, and only one gift will be included.
As a customer, your name, address, e-mail address and phone number are kept on file to serve as identification and contact information. This information is not shared without your prior written consent, except as indicated below. Idlewild Soap Company takes precautions to protect your personal information against unauthorized access. We do not retain credit card information.
There are rare instances where Idlewild Soap Company may collect, use or disclose, your personal information without your consent as required and permitted by law, for example 1) to collect a debt owed to us; 2) to meet government tax reporting requirements; and 3) to comply with an order made by a court.
Disclaimer: All information found on this website is, to the best of our knowledge, true and accurate. By using and purchasing on this website, you agree to all policies, including that Idlewild Soap Company cannot be held responsible for any errors, defects, lost profits, or other consequential damages arising from the use of this website. By making a purchase on this website, you acknowledge and accept our policies.